Analisis Hukum terhadap Mekanisme Penyelesaian Sengketa Konsumen Berdasarkan Undang-Undang Perlindungan Konsumen

Abstract

Law No. 8 of 1999 concerning Consumer Protection was enacted to provide specific regulations concerning all efforts aimed at ensuring legal certainty in protecting consumers. Accordingly, the Consumer Protection Law regulates the rights and obligations of consumers and business actors, the liability of business actors, as well as the resolution of disputes between consumers and business actors. Nevertheless, disputes between consumers and business actors continue to occur. Therefore, further research is necessary to examine and conduct a legal analysis of consumer dispute resolution mechanisms based on the Consumer Protection Law. This study employs a normative juridical research method with a statutory approach (statute approach). The research materials consist of secondary and tertiary legal materials, with data collected through document study. The distinction between this research and previous studies lies in its focus on a normative examination of consumer dispute resolution mechanisms based on the Consumer Protection Law. In other words, this study focuses exclusively on the Consumer Protection Law as the object of analysis. The results of the study indicate that, normatively, the available mechanisms, both through litigation and non-litigation channels, along with the class action mechanism, have been comprehensively regulated and designed to protect consumers based on the principles of simplicity, speed, and low cost. However, in practice, various challenges may still arise, including low levels of legal awareness, limited facilities and infrastructure, complicated procedures, and weak enforcement of sanctions.